Refund policy

Every Amichi Co fine art print is made to order: printed, framed and finished by hand, especially for you. We want each piece to feel as though it was always meant for your home, and if anything isn’t right, we’re here to help.

Changes and cancellations

Because work on your artwork begins soon after you order, we can accept changes or cancellations within 24 hours of your order being placed. If you notice a mistake, please email hello@amichico.com as soon as you can and we’ll do our best to help.

Change of mind: Australian orders

We want every Amichi Co artwork to feel as though it was always meant for your wall. If a piece isn’t quite right once it’s home, you’re welcome to return it within 14 days of delivery for store credit, so you can choose the artwork that is.

Store credit is available on full-price orders and on orders that used your Amichi Circle welcome offer. Artworks bought during a sale event, with a limited-time promotional code or through the print set offer are already specially priced, so they can’t be returned for a change of mind. Custom and personalised pieces, and gift cards, are also excluded. None of this affects your rights if an artwork arrives faulty, damaged or not as described.

How it works

1. Let us know within 14 days. Email returns@amichico.com within 14 days of delivery with your order number, and we’ll take care of the rest.
2. Receive your return details. We’ll reply with a return form and the address for your artwork. Please wait for our reply before sending anything back, as we’re unable to accept returns we haven’t arranged.
3. Pack it with care. Return your artwork as it arrived (undamaged and unaltered, with its hanging system as supplied) in its original packaging or packaging that protects it just as well. Please use a tracked, insured service. Return postage is at your cost, and we can’t be responsible for a parcel that’s lost or damaged on its way back.
4. Choose your next piece. Once your artwork has arrived and been checked, we’ll issue store credit for the amount you paid for it, less a 5% restocking fee. Your credit is valid for three years and can be used on any artwork in the collection.

Orders delivered in the United States

Every artwork we deliver in the United States is created locally by our specialist fine art print partner, one we personally selected and work closely with. Each piece is held to the same exacting standards as every Amichi Co artwork. Producing locally means your artwork reaches you without international shipping, customs or import duties. Because each piece is made to order especially for you, we’re unable to accept returns or exchanges for a change of mind on these orders.

We’d love to help you choose with confidence before you order. Through our complimentary styling service, our team can advise on size, framing and finish, and show your chosen artwork on a photo of your own wall. Simply email hello@amichico.com.

If your artwork arrives damaged, faulty or not as you ordered it, we’ll make it right with a repair or replacement, or a refund if that isn’t possible (see “Damaged, faulty or lost orders” below). You may also have rights under the consumer protection laws of your state, and nothing in this policy limits them.

Orders delivered elsewhere

International orders outside Australia and the United States are arranged with our team by email, and we’ll confirm your return options before you order.

Damaged, faulty or lost orders

Every Amichi Co fine art print is handcrafted by our specialist fine art print partner in Sydney or in the United States, depending on where your artwork is being delivered, then carefully checked and packed to travel safely to you. On the rare occasion that something goes wrong along the way, we’ll take care of it. This applies to orders delivered in Australia and the United States.

If your order arrives damaged or goes missing in transit, contact us at hello@amichico.com within 24 hours of delivery (or as soon as you notice a parcel is late) with your order number and photos of the packaging and artwork. We’ll deal with the carrier and arrange a repair or replacement where the damage happened in transit.

A few things help us resolve it quickly:

• take your photos before hanging or installing the artwork;
• keep the original packaging until everything is resolved; and
• if a parcel looks damaged on arrival, ask the driver to note it before you sign, where you can.

If you notice damage or a fault after the first 24 hours, please still get in touch. We’re here to help. There’s never a restocking fee or return postage to pay on faulty, damaged or incorrect items.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. You can read more on the ACCC website.

Colour and handmade character

Because every piece is printed and finished by hand, subtle variations from one artwork to the next are part of its character. Screens also show colour differently, so your artwork may look slightly different in person. If you notice a significant colour difference or a mark on your artwork, please email hello@amichico.com with a photo and we’ll look into it for you.

Gift cards

Gift cards can’t be returned or refunded, except where the law requires.

Caring for your artwork

To keep your artwork at its best, handle it gently and avoid touching the print surface, as natural oils can mark it and rough handling can scratch the pigments. Hang it away from direct sunlight and follow the hanging instructions included with your artwork. If you’re framing an unframed print yourself, use acid-free tape to prevent yellowing.

Questions

We’re always happy to help. Email hello@amichico.com (or returns@amichico.com for a return you’ve already started) and we’ll be in touch within one to two business days.