Write content to help your customers to better understand your products or policies.

• Artwork Enquiry: Want to know more about a particular print or our Amichi Co photographer? Ask us anything about!
• Order Enquiry: Questions about your order? We’re here to provide updates and resolve any issues.
• General Enquiry: Have questions about our products, policies, or something else? We're all ears!
• Artwork Hanging & Installation Enquiry: Need help getting your new art on the wall? Our team can guide you through the installation process or arrange professional help.
• Interior Designer Referral Enquiry: Interested in partnering as an interior designer? Let’s discuss how we can beautify spaces together.
• Media & PR Enquiry: For all press, media features, or PR-related questions, reach out to us for detailed information and resources.
• Other: Anything else you’re curious about? Don't hesitate to contact us.

Looking to buy art for your home but feeling overwhelmed by all of the choices? ⁠Amichi Co's free Styling Service is here to help you find the perfect print!
⁠
We'll help you figure out what style you're going for and recommend products that fit your space - making it an easy and convenient way to help you get started. ⁠

Start with our Design Style Quiz, or visit our Styling Service page.

Reach out to our Amichi Co Support Crew- complete our contact form, or email us directly at hello@amichico.com.

Sally is the talented photographer behind the Amichi Co fine art prints, and the mother of the mother-daughter duo. She began her photography journey several decades ago, and has since captured countless beautiful moments, from places all over the world.

Sally has an innate ability to capture the beauty and personality of her subjects, while having a deep connection to nature which shines through in her work. She is truly a gifted artist, and we are so lucky to have her as the photographer behind Amichi Co's prints.

Click here to learn more.

Fine art giclée printing is by far the highest quality approach to photo printing. It uses the latest and greatest printing technology, materials and inks, designed to achieve the best results in terms of colour, quality and longevity.

Our images are printed from the latest Epson SureColor P20070 Wide Format Inkjet Printer. This printer is highly regarded and one of the best and most efficient Inkjet printer in the commercial market.

In order to keep the printers, papers and monitors in line with international standards, the Barbieri Spectro LFPqb is used to ensure the best colour management. This is an incredible machine that accurately inspects our printing colours and helps us calibrate them to a near perfect accuracy.

Printer: Epson SureColor P20070
Inks: Epson UltraChrome Pro Inks
Colour Calibration: Barbieri Spectro LFP qb

We use the Ilford GALERIE Prestige Smooth Pearl 310gsm paper.

This paper is an industry standard professional photographic paper with a 90 year archival rating. It is a partial gloss and a lower direct reflection of light to the viewer, which makes for less glare, shine, and makes the image easier to see at all angles.

It is important to ensure that any handling does not cause damage to your artwork. We suggest to avoid touching the print directly as oils and dirt from your hands can damage the artwork and rough treatments can scratch and harm the pigments.

We recommend not hanging your item in direct sunlight. Each of our artworks has it’s own hanging method. Please read the instructions provided carefully. We also recommend using acid free tape if you are framing the print yourself to avoid yellowing the print. 

HANDLING & MOVING 
To preseve your frame, it is important to avoid any unnecessary handling or movement of framed prints. If you need to move the works, please ensure that two people do this, keep it upright and do not carry the works form the top or sides only. Avoid any twisting of the framed prints, as this can damage, the corners of the frame.

CLEANING
We do not recommend cleaning your art work routinely; only clean when required to remove any marks or fingerprints, and only clean the affected area.

White & black frames: clean with a damp cloth and where necessary, solvent can be used for tough marks.

Natural timber frames: we advise avoiding moisture and extreme deviations in temperature (e.g. hanging directly beneath AC or heating). Our Amichi Co timber is raw and unstained/lacquered. Any rough edges can be sanded if exposed.

Plexi-glass: only clean when required and only clean the affected area. First, gently dust the work with a soft feather duster or lint-free cloth. Then, use a soft lint-free cloth and a very small amount of water to dampen. Apply the cloth and then dry the area with another dry, soft lint-free cloth.

HEATING & COOLING
In warmer climates or if the framed works are placed above or near a heater or air-conditioning unit, condensation can occur inside the face of the acrylic front due to prolonged changes in temperature. If this does occur, it will not damage your print if it is framed with the print recessed, as the water does not touch the print and the condensation will evaporate.

The Amichi Co Virtual Preview allows you to view any Amichi Co fine art prints in your own space or in one of our premade rooms. Preview different sizes, frames, and mounts to help you find the right prints for your space.

If you would like the Amichi Co in-house team to mock up your prints for you, reach out to the Amicho Co team, or learn more about our free styling service.

Use the virtual preview to view Amichi Co fine art prints in one of our premade rooms:

1. Visit any Amicho Co product and scroll to the Virtual Preview section
2. In the "Choose a space" dropdown, select one of our rooms
3. Click the 'View In Our Room' button
4. A pop up to preview the artwork in your selected space will appear, with the unframed artwork displayed on the virtual wall 
5. Click 'Frames' in the top right corner of the pop-up to choose which frame you would like to view the artwork in, and re-click 'Frames' to close the framing options
6. Use your mouse to drag the artwork into your preferred positions
7. You can re-size the artwork to show the different size dimensions and to assist with you understanding of the different size and scale options
8. You can download the image to save it and share with friends, family, clients or the Amichi Co team!
9. Click ‘Close’ to start the process again in an alternative room setting or to view more artwork.

Use the virtual preview to view Amichi Co fine art prints in your own space, room or wall:

1. Take a photo of the space, room or wall where you want to view this artwork (you may already have an image in your photo library, desktop or mobile device)
2. Visit any Amicho Co product and scroll to the Virtual Preview section
3. Click the 'View Artwork In Your Space' button
4. A pop-up screen will appear where you can upload the photo of your space, room or wall by clicking on the 'Upload Image' 
5. You will then receive instruction prompts displayed on the pop-up screen to define areas on which you want the artwork to be placed, to enter the height for the areas you define and to add more areas if you need (the more accurate you are with your dimensions, the more realistic the size and scale will be)
6. Use your mouse to drag the artwork into your preferred positions
7. Click 'Frames' in the top right corner of the pop-up to choose which frame you would like to view the artwork in, and re-click 'Frames' to close the framing options
8. You can re-size the artwork to show the different size dimensions and to assist with you understanding of the different size and scale options
9. You can download the image to save it and share with friends, family, clients or the Amichi Co team!
10. Click ‘Close’ to start the process again in an alternative room setting or to view more artwork.

Yes, each print is available to purchase unframed. When selecting the product, click 'print only'.

Yes we do! If you would like to discuss custom framing, please get in touch with us here or by emailing hello@amichico.com.

Yes we do! If you would like to discuss custom sizes, please get in touch with our Amichi Co Support Crew here.

We use optical-grade acrylic because it’s shatter-resistant, scratch-resistant, and extremely durable, with added thickness for enhanced protection. It provides better UV protection and reduces glare compared to glass, helping to preserve the vibrancy and longevity of your artwork. Additionally, acrylic is significantly lighter than glass, making it easier and safer to hang, especially for larger prints, which makes it ideal for high-traffic areas or homes with children and pets.

Each frame is sourced from premium solid wood, and is handcrafted in Australia with the highest quality craftsmanship.

Each framed artwork comes ready to hang with a sturdy hanging system and wall buddies that make for easy hanging. This includes d-rings & string which provide a sturdy hanging system for every size of artwork. The string will be set up in the orientation of your artwork. We provide you with our hanging guide and can assist you every step of the way - click here to learn more.

We also provide installation support, connecting you with local professionals to hang and install the artwork for you. Click here for assistance with artwork hanging & installation.

For hanging heavy artwork, it's important to ensure both safety and stability. Here are some steps to follow:

1. Choose the Right Location: Decide where you want to hang your artwork. It should be a spot where it won’t be subjected to direct sunlight or moisture. Make sure there's enough wall space for the artwork to have some "breathing" room.
2. Find the Wall Studs: Heavy pieces should be hung on studs rather than just the drywall. You can use a stud finder to locate the studs in your wall.
3. Select Proper Hardware: For heavy prints, it’s best to use sturdy hanging hardware like heavy-duty picture hooks, screws, and wall anchors that are appropriate for the weight of your artwork. The hardware package should specify how much weight it can support.
4. Mark and Measure: Place the artwork against the wall and mark the top center of the frame on the wall with a pencil. Measure the distance from the top of the frame to the hanging mechanism (wire, D-rings, etc.). Then, from the mark on the wall, measure down to where the hardware should go to support your frame and make another mark.
5. Install the Hardware: Drill holes if you're using screws and wall anchors, or hammer in the hooks directly into the studs. Ensure everything is level and securely fastened.
6. Hang the Artwork: With the hardware installed, you can now hang your artwork. It might be helpful to have someone assist you to position the artwork safely and ensure it's level.
7. Double Check: Once the artwork is up, take a step back and check if it's perfectly horizontal and stable. Adjust if necessary.

By following these steps, you can confidently display your heavy fine art photography prints from Amichi Co, adding a touch of elegance and professionalism to any space.

Yes, you can hang artwork without damaging the walls by using alternative hanging methods that do not require nails or drilling. Here are some options:

1. Adhesive Hooks and Strips: These are available from various brands and are excellent for hanging lighter prints without making holes. Make sure to choose strips or hooks that can support the weight of your artwork, and follow the manufacturer's instructions carefully to avoid any damage to the paint or wall.
2. Hanging Rails: Installing a picture rail along the top of your walls allows you to hang artwork from hooks and wires that can be moved and adjusted without touching the wall itself. This is ideal for those who like to change their art displays frequently.
3. Tension Rods: Similar to those used for curtains, tension rods can be placed between two walls and used to hang art with wires or strings. This method is particularly useful in alcoves or between furniture pieces.
4. Freestanding Display Easels: A large, decorative easel can be an elegant way to display artwork without any wall contact. This is a great choice for very heavy or unusually sized artworks.
5. Command Strips: For lighter and medium-sized prints, command strips can securely hold your artwork in place and can easily be removed without leaving marks or residue.

Using these methods, you can display your fine art prints from Amichi Co beautifully and securely, without causing any permanent damage to your walls.

Hanging heavy artwork on uneven, crumbly, or plasterboard walls requires special consideration to ensure that the art is both secure and does not cause damage to the wall. Here’s how you can safely hang heavy pieces on these types of walls:

1. Assess the Wall: Determine the type of wall you have and its condition. Plaster and older walls might be more fragile and uneven, while plasterboard (drywall) is not very supportive of heavy weights on its own.
2. Use Appropriate Anchors: For plasterboard or drywall, use heavy-duty anchors that are designed to spread the load across a wider area behind the wall. Toggle bolts, also known as butterfly anchors, are ideal because they open behind the wall and provide strong support.
3. Reinforcement for Plaster Walls: For older plaster walls that are uneven or crumbly, you may need to reinforce the area where you plan to hang the artwork. This can be done by securing a thin piece of wood to the wall studs, providing a firm mounting point for your hanging hardware.
4. Locate Studs: If possible, locate the studs in your wall using a stud finder. Hanging heavy items directly into studs is the most secure method, especially in plasterboard walls.
5. Use a Rail System: Consider installing a rail system at the ceiling level. This method allows you to hang artwork from the rail with cables or hooks, minimizing wall damage and providing flexibility in positioning.
6. Professional Advice: If you are unsure about the wall’s ability to support heavy artwork, consult with a professional. They can recommend the best hardware and techniques for your specific situation.

By taking these steps, you can ensure that your heavy Amichi Co fine art prints are displayed safely and securely, even on challenging wall surfaces.

The cost of having artwork professionally hung or installed can vary depending on several factors, such as the size and weight of the artwork, the complexity of the installation, and your geographic location. Here are some general guidelines to help you estimate the costs:

1. Basic Hanging Services: For simple jobs where the artwork simply needs to be securely hung on a wall, professional hanging services can range from approximately $50 to $150 per hour. Many services charge a minimum fee, which often covers the first hour of work.
2. Complex Installations: If the installation requires special hardware, security mounts, or involves an unusually heavy or oversized piece, costs can increase. These jobs may require two or more professionals, and fees could range from $200 to $500 or more, depending on the complexity and duration of the job.
3. Additional Factors: The type of wall (plaster, drywall, brick, etc.), the need for ladder or scaffolding due to high ceilings, and travel time to your location can also affect the cost. Some professionals may also charge a consultation fee if the job requires a pre-visit to assess the artwork and installation site.
4. Geographic Variation: Prices can vary significantly by region. Urban areas tend to have higher rates than rural areas due to higher business overheads and living costs.
5. Quotes and Estimates: It’s a good idea to get several quotes from different providers to compare prices. Most professional installers will offer a free or low-cost estimate based on your specific needs.

We recommend contacting local art installation professionals or handyman services to obtain a precise quote for your Amichi Co fine art prints. Ensure they have experience with art installations, and check their reviews to confirm the quality of their service.

The time required to professionally hang an artwork on the wall can vary based on several factors. Here are the main considerations that could affect the duration:

1. Size and Weight of the Artwork: Larger or heavier pieces generally require more time to ensure they are securely and properly installed. This might involve additional measurements, stronger supports, and careful handling.
2. Type of Wall: Different wall materials (such as drywall, plaster, or brick) might require specific tools and hardware, influencing the time needed for installation.
3. Complexity of Installation: Simple installations where the artwork hangs directly on hooks or nails can be completed relatively quickly, often within an hour. More complex installations, such as those requiring security mounts, integrated lighting, or alignment of multiple pieces in a gallery wall, can take several hours.
4. Preparation Time: If the installation site requires any preparation, such as wall repairs or painting, this will add to the total time before the artwork can be hung.
5. Professional Experience: Experienced installers can generally complete the work more quickly and efficiently, though they will still take the necessary time to ensure the artwork is hung safely and correctly.

On average, for a straightforward job involving one or two pieces of artwork, you can expect the installation to take between 30 minutes to 2 hours. For more involved projects or gallery walls, it could take half a day or more.

If timing is a concern, it's a good idea to discuss this with the installation professional beforehand. They can provide a more accurate estimate based on the specifics of your artwork and installation needs. This way, you can plan accordingly and ensure a smooth installation process for your Amichi Co fine art prints.

Thank you for your order with Amichi Co! Here's what you can expect in terms of processing and delivery:

1. Order Processing: Each of our fine art prints is custom-made and made-to-order. Unframed prints are sent in a protective rolled tube, while framed prints undergo a careful process of printing, mounting, and framing, which typically takes about a week.
2. Shipping: Once your print is ready, it will be shipped from Sydney. The delivery time will depend on whether you are located in a metro or regional area and which state you are in:
3. Tracking Your Order: You will receive a tracking number once your print is handed over to our courier partners. This will help you monitor the progress of your shipment.
4. Delivery Details: Deliveries generally occur between 9am and 5pm on weekdays. If you require a special arrangement, please contact us to see how we can best accommodate your needs.

Please note, our lead times are estimates and, while we strive to meet them, they are not guaranteed. Additionally, they do not include holiday closure periods or public holidays.

You will receive a notification with the tracking details once your order has been completed and shipped.

We accept payment via Visa, Mastercard, Paypal, Afterpay, Zippay, Amex, and Amichi Co gift cards.

Please contact us directly if you would like to discuss an alternative payment method, including making a payment via direct debit.

At Amichi Co, we understand the importance of feeling confident in your art purchase. As an online business, we currently do not have a physical storefront where artworks can be viewed before purchasing. However, we offer several services to help you visualize and choose the perfect artwork for your space:

• Free Print Mock-Up and Styling Service: This service allows you to see how different artworks would look in your intended setting. Simply send us a photo of your space, and our design team will create a digital mock-up showing the artwork in your room. This can help with decisions regarding size, framing, and placement.
• Virtual Try Before You Buy: Our virtual try-before-you-buy feature enables you to see a digital representation of the artwork in your space using augmented reality technology. This tool helps you get a realistic view of how the art will look on your walls, in terms of scale and harmony with your existing décor. Visit any artwork product page to use our virtual try before you buy feature.

These tools are designed to make your online art buying experience as interactive and reassuring as possible. If you have any specific questions or need further assistance with choosing an artwork, our customer service team is more than happy to help guide you through your purchase.

We offer coupons for first time orders when you subscribe to our marketing.
We also offer a bundle discount for 25% off your purchase of a second item of equal or lesser value. This offer discounts the lower priced item automatically in your cart.
Coupons and discounts cannot be combined.

Shipping times for Amichi Co fine art photography prints vary depending on the type of print ordered and your location:

1. Processing Time: All of our prints are custom-made and made-to-order. Unframed prints are typically prepared for shipment quicker, while framed prints require about a week for printing, mounting, and framing.
2. Shipping from Sydney: After processing, your print is shipped from Sydney. The total shipping time depends on whether your delivery address is in a metropolitan or regional area and the state.
3. International Shipping: For international orders, please allow 7-14 business days, which varies based on customs and the local delivery processes of the destination country.
4. Tracking and Updates: You will receive a tracking number once your print is handed over to our courier partners. This will allow you to monitor the progress of your shipment and know exactly when to expect delivery.

Please note, these times are estimates and can vary based on factors such as public holidays and peak shipping periods. We appreciate your understanding and are here to assist if you have any specific questions or require special arrangements.

At Amichi Co, we pride ourselves on delivering our handcrafted fine art prints safely and efficiently across Australia.

Unframed Prints: Shipped within 3-5 days of your order in a rolled tube, with additional transit time as per the table below.

Framed Prints: Require approximately 2 weeks to print, mount, and frame, plus shipping time

Estimated Delivery Times

Metro NSW, VIC, QLD, ACT, SA - Framed: 2 to 3 Weeks / Unframed: 1 Week
Regional NSW, VIC, QLD, ACT, SA - Framed: 3 to 4 Weeks / Unframed: 1 to 2 Weeks
All Areas WA, NT, TAS - Framed: 3 to 4 Weeks / Unframed: 1 to 2 Weeks

Each fine art print is custom-made to order, ensuring exceptional quality and craftsmanship. Please note that these lead times are estimates, and while we strive to meet them, they are not guaranteed. Learn more about our Shipping Policy.

Yes, we deliver to all locations Australia wide. On check out, enter the address and make sure to note if there are special requirements for delivery.

Please ensure that you are aware of any size restrictions at the delivery address i.e. Parcel Lockers.

We currently offer international shipping for unframed prints only. To order, please email orders@amichico.com. 

Please note: that we cannot guarantee against the safety or loss in transit, or the overall timing.

Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. Amichi Co is unable to advise how much these duties will cost, please ensure you aware of the cost of these fees before you make your purchase.

Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. Amichi Co is unable to advise how much these duties will cost, please ensure you aware of the cost of these fees before you make your purchase.

Yes you will! Once your order has been completed and packaged, you will be sent a tracking number via email with the courier service used. 

The couriers offer options to enable email tracking notifications and SMS notifications directly, which you can do via their website.

Any issues, please don't hesitate to reach out to us at hello@amichico.com.

At Amichi Co, we understand that sometimes you may need your fine art print delivered urgently. We are here to help accommodate your needs as best as we can:

• Expedited Shipping and Production: During the checkout process, you have the option to select expedited shipping and production. This service accelerates both the making and the delivery of your artwork, ensuring it arrives at your door as quickly as possible.
• Contact Us Directly: If you have a specific deadline or require the artwork by a particular date, please contact us or by emailing hello@amichico.com prior to purchasing your artwork and our team will work closely with you to meet your requirements.

We strive to accommodate urgent orders with the highest priority and will keep you updated throughout the process. Please note that while we do our best to meet your needs, the feasibility of meeting extremely tight deadlines may depend on the specific details of the order and our current production schedule.

At Amichi Co, we understand that sometimes plans change. Here is our policy regarding order cancellations or changes:

1. Cancellation Window: Since all of our prints are custom-made and production starts soon after an order is placed, we provide a short window of time in which you can cancel your order. You have 24 hours from the time of purchase to contact us if you wish to cancel your order.
2. Changing an Order: If you need to make changes to your order (such as altering the size or frame choice), you can do so within the same 24-hour window. Please reach out to us with your order details and the changes you would like to make.
3. How to Cancel or Change Your Order: To cancel or modify your order, please email our customer service team immediately with your order number and the details of your request. We will do our best to accommodate your needs.
4. After the 24-Hour Window: Once the 24-hour period has passed, your order will have likely entered the production process and we can no longer guarantee that changes or cancellations can be made. However, we encourage you to contact us as soon as possible, and we will explore any potential solutions.

We strive to provide flexibility where possible and will work with you to ensure your satisfaction. Please don’t hesitate to contact us or email hello@amichico.com with any concerns regarding your order.

We take great pride in providing our customers with products that are not only of high quality, but also long lasting. 

All our products are made to order, meticulously handcrafted, printed, and framed specifically for you after you've placed your order. We understand that sometimes, despite careful consideration, an item may not meet your expectations. That's why we now offer a 14-day peace of mind return policy, allowing you to return your order within this period for a refund or exchange. Learn more about our returns and refund policy.

If your item arrives and it is not as expected, please reach out to the Amichi Co Support Crew or email us at returns@amichico.com. 

At Amichi Co, we are committed to your complete satisfaction. If you’re not entirely pleased with your purchase, we offer a straightforward return and exchange policy. Here's what you need to know:

• 14-Day Window: You have 14 days from the date you receive your order to decide if the item is right for you. We believe you’ll love your purchase, but if you don’t, you have the option to return it.
• Easy Returns & Exchanges: Returning an item is simple. If you need to send something back, you can contact us to initiate a return or exchange. Please keep all items in their original condition and packaging.
• Final Sale Items: Please note that any items purchased on sale, including those bought with discount codes or through special promotions, are final and cannot be returned or exchanged. We want to ensure you're confident in your sale purchases, so please shop carefully.
• Restocking Fee: To help cover the cost of free shipping, a nominal 5% restocking fee will apply to returns. This small fee assists us in maintaining our high standard of quality and service.

For complete details on how to process a return, what qualifies for a return, and other important information, please review our full Returns & Refund Policy.

Need Help?
Our customer service team is here to assist you with any questions or concerns. Contact us at returns@amichico.com or visit our Amichi Co Support Crew for more information.

Understanding Our Return Policy

At Amichi Co, we strive to ensure you are completely satisfied with your purchases. However, it's important to note that not all items are eligible for return or exchange. Below are the details of our return eligibility and exceptions:

Eligible Items

• Most items can be returned within 14 days of receipt, provided they are in unused, like-new condition with original packaging and tags.
• Items must not show signs of wear, use, or damage.
• All returns must be initiated with a Return Authorization (RA) from our customer service team.

Exceptions

• Final Sale Items: Products purchased during sales or marked as final sale are not eligible for return or exchange. This includes items bought during clearance events, special promotions or with discount codes.
• Personalised or Customised Items: Products that have been personalised or customised cannot be returned or exchanged, unless there are defects in materials or workmanship.
• Hygiene Products: For health and safety reasons, products that are considered hygiene-sensitive such as beauty products, undergarments, or similar items are not returnable once opened.
• Gift Cards: Gift cards are non-returnable and cannot be exchanged for cash.

Special Promotions

• During special promotional events, returns or exchanges may be subject to different terms, which will be clearly outlined on the promotional material and our website at the time of the promotion.

EOFY & Other Major Sales

• Items purchased during end-of-financial-year sales, Black Friday, or other major sales events are considered final sale unless otherwise stated. Please review the specific terms provided during these sales.

Damaged or Incorrect Items

• If you receive an item that is damaged or not as ordered, please contact our team immediately who will look to rectify this ASAP. Please read our Returns & Refund Policy for more information.

We encourage you to review these terms carefully when making your purchase to ensure satisfaction with your decision. If you have any questions about whether an item is returnable, please contact our team before completing your purchase.

We strive to make the return process at Amichi Co as hassle-free as possible. Follow these simple steps to return your purchase:

Step 1: Verify Eligibility
Ensure your item is eligible for return. Items must be returned within 14 days of receipt, must be in the same condition you received them—unused, with original tags attached, and in the original packaging. Remember, sale items are final sale and not eligible for return unless specifically stated otherwise.

Step 2: Contact Us
Initiate your return by contacting us at returns@amichico.com. Please provide your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will respond promptly with a Return Authorization (RA) number and a product return form.

Step 3: Pack Your Items
Pack the items securely in the original packaging or a suitable alternative to ensure the items are protected during transit. Include all original tags and any provided documentation.

Step 4: Ship Your Return
Ship the items to the address provided on the product return form. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive the returned item. You are responsible for the return shipping costs. Unauthorized logistic services are not accepted.

Step 5: Receive Your Refund or Exchange
Once we receive your returned item and it passes our quality inspection, we will process your refund or exchange. A refund will be issued to your original payment method minus a 5% restocking fee to cover the free shipping initially provided. Please allow 5-10 business days for the refund to reflect in your account.

Preparing Your Return

To facilitate a seamless return process, customers have certain responsibilities to fulfil. Here’s what you need to know and do when preparing to return an item to Amichi Co:

1. Packaging the Product:

• Proper Packaging: Ensure that the item is packed securely in its original packaging or a suitable alternative to prevent damage during transit. Items should be returned in the same condition they were received to qualify for a refund or exchange.
• Include All Components: Return all parts of the product, including manuals, accessories, and free gifts, if applicable.

2. Shipping the Product:

• Use Authorized Logistic Services: Only send returns using authorized logistics or postal services. Unauthorized services may result in the return not being accepted.
• Tracking and Insurance: We recommend using a trackable shipping service and purchasing shipping insurance for your package. Amichi Co is not responsible for items lost or damaged in transit.
• Label and Documentation: Clearly label the package with the provided Return Authorization (RA) number and include any filled-out return forms or documents as instructed by our customer service.

3. Covering Shipping Costs:

• Return Shipping Costs: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund total.
• Restocking Fee: A restocking fee of 5% applies to all returns to help cover the cost of the free shipping originally provided on your purchase.

4. Timeliness:

• Return Within the Specified Period: Ensure your return is shipped back to us within the 14-day return window. Returns sent outside this period may not be accepted.

5. Communication:

• Keep Receipts and Tracking Information: Retain all proof of postage and tracking information until your return is fully processed.
• Notify Customer Service: If there are any issues or delays in returning the item, please notify our customer service promptly.

6. Compliance with Return Policy:

• Review the Policy: Familiarize yourself with our return & refund policy details to ensure compliance with all terms and conditions. Non-compliance may result in a rejected return or delayed processing.

Although each artwork is thoroughly checked prior to sending and is packaged with the upmost care, we understand that accidents can happen and on the rare occasion your artwork may be damaged by our delivery partner while being delivered to you. 

Please ensure inspect your order upon reception, and in the unfortunate event that an item arrives damaged through the delivery process, please contact us with proof of damage within 24 hours of receiving the parcel at hello@amichico.com. 

Please ensure: 

1. Photos of the damaged areas of the artwork are clearly visible and submitted in .jpeg or .png format
2. The artwork must not have been hung, placed or otherwise installed prior to photos of the damage being taken

If it has been more than 24 hours since you've received the parcel, we will try our best to work out a solution, however please note that our delivery insurance only covers this 24 hour period of time. 

Friendly tip: If you receive a package which is visually damaged or opened, please insist that this is noted with the carrier before signing for your order. 

Following the damage review, we will evaluate the issue, and may elect to organise a replacement or repair the damaged artwork. We appreciate that delivery of the replacement artwork will be subject to existing manufacturing capacity, inventory, availability and shipping timing. 

Our goods come with the statutory guarantees imposed by the Australian Consumer Law. You can read more about your rights in regards to ‘refunds, repairs and replacements’ from the Consumer Affairs Website here.

Our prints are handcrafted using the highest quality products. If there are slight markings or variations these are intentional. 

Please be aware that not all devices and computers will be calibrated to the correct colours, so we therefore can't be held responsible for minor variations in colours when compared to your device. If there are major variations or issues please email us at hello@amichico.com with a picture and we'll assess it in further detail.

It is important to ensure that any handling does not cause damage to your artwork. We suggest to avoid touching the print directly as oils and dirt from your hands can damage the artwork and rough treatments can scratch and harm the pigments.

We recommend not hanging your item in direct sunlight. Each of our artworks has its own hanging method. Please read the instructions provided carefully. We also recommend using acid free tape if you are framing the print yourself to avoid yellowing the print. 

Absolutely! We partner with a variety of different businesses and groups to provide them with discounts on gallery quality prints and framing. Visit our Trade & Wholesale page to get in touch and learn more.