Order care
Track your order
The latest production and delivery updates for your artwork live in your secure Amichi Co account.
For your privacy, Amichi Co does not offer public tracking with an order number and email address. Your one-time sign-in code is private—never share it with anyone.
Where to look
Your order, from confirmation to delivery
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01
Order confirmed
We have received your order. You can view its private details at any time by signing in with the email address used at checkout.
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02
Preparing your artwork
This stage begins automatically after the first 24 hours while we prepare the files, materials and production details for your artwork.
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03
Handcrafting your fine art print
Our studio records this stage when fine art printing and the selected finishing or framing work begins.
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04
Finishing and quality check
Your artwork is inspected by hand and its final finish is checked before protective packing.
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05
Packed with care
Our studio records this stage after quality approval, when your artwork is protected for its journey.
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06
Ready for carrier collection
This appears when the complete order is marked fulfilled. A partial shipment never advances the remaining artwork to this stage.
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07
On its way
Shopify shows the carrier's live movement scans and estimated delivery date when the carrier supplies them.
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08
Delivered
The final stage comes directly from the carrier's delivered scan, which remains the delivery source of truth.
A considered service
Something does not look right?
Send us your order number and the email address used at checkout. We will look into it personally and come back to you with a clear update.
Contact Amichi CoTracking help
Clear answers when you need them
Open the question that best matches what you can see. If you still need help, contact us and include your order number.
My sign-in code has not arrived
Use the exact email address from checkout, then check junk or spam and wait a few minutes before requesting another code. Never share a one-time code with anyone. Contact us if it still does not arrive.
My carrier tracking has stopped updating
Carrier scans can pause between depots or over weekends. If progress remains outside the carrier’s expected delivery window, contact the carrier and Amichi Co so we can review it with you.
Tracking says delivered, but I cannot find the parcel
Check safe places, household members, reception and immediate neighbours, then contact the carrier and Amichi Co promptly. We will help you review the delivery details.
My artwork or packaging arrived damaged
Keep the packaging and take clear photos of the outer box, shipping label, internal protection and artwork before disposing of anything. Contact us promptly so we can assess the safest next step.
I need to change the delivery address
Contact us immediately. We will help where we can, but an address change cannot be guaranteed after fulfilment or carrier collection has started.
Only part of my order has been dispatched
Pieces may leave separately when their preparation times differ. Each shipment will appear securely with its own tracking, and the remaining piece follows its latest preparation window.
