Order care
Track your order
The latest production and delivery updates for your artwork live in your secure Amichi Co account.
For your privacy, Amichi Co does not offer public tracking with an order number and email address. Your one-time sign-in code is private—never share it with anyone.
Where to look
Your order, from confirmation to carrier collection
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01
Order confirmed
We have received your order. You can view its private details at any time by signing in with the email address used at checkout.
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02
Handcrafting your artwork
Our studio records this stage when work on your made-to-order artwork begins.
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03
Final quality checks & professional packing
Your artwork is inspected, approved and professionally packed for its journey.
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04
Ready for carrier collection
This appears when the complete order is ready to begin its carrier journey. A partial shipment never advances the remaining artwork to this stage.
A considered service
Something does not look right?
Send us your order number and the email address used at checkout. We will look into it personally and come back to you with a clear update.
Contact Amichi CoTracking help
Clear answers when you need them
Open the question that best matches what you can see. If you still need help, contact us and include your order number.
My sign-in code has not arrived
Use the exact email address from checkout, then check junk or spam and wait a few minutes before requesting another code. Never share a one-time code with anyone. Contact us if it still does not arrive.
My carrier tracking has stopped updating
Carrier scans can pause between depots or over weekends, so a quiet day is usually nothing to worry about. If your parcel is running later than the carrier’s expected delivery window, email hello@amichico.com with your order number and we’ll follow it up with the carrier for you.
Tracking says delivered, but I cannot find the parcel
It’s worth checking safe places, household members, reception and immediate neighbours first. If it still hasn’t appeared, email hello@amichico.com within 24 hours with your order number and we’ll take it up with the carrier for you.
My artwork or packaging arrived damaged
It’s rare, but if your artwork or its packaging ever arrives damaged, we’ll take care of it. Simply email hello@amichico.com within 24 hours of delivery with your order number and clear photos of the outer box, shipping label, internal protection and artwork, taken before hanging the artwork, and keep the packaging for now. We’ll deal with the carrier and arrange a repair or replacement where the damage happened in transit.
I need to change the delivery address
Contact us immediately. We will help where we can, but an address change cannot be guaranteed after fulfilment or carrier collection has started.
Only part of my order has been dispatched
Pieces may leave separately when their preparation times differ. Each shipment will appear securely with its own tracking, and the remaining piece follows its latest preparation window.