Shipping policy

At Amichi Co, every fine art print is made to order with care. This shipping policy explains our production and delivery process for orders in Australia and the United States, along with general information that applies to all orders.

We offer complimentary standard shipping on all orders across Australia and the United States.

Made-to-order production time

Each fine art print, fine art canvas, framed print, and canvas piece is carefully printed, framed, stretched, and assembled by hand according to the options selected at checkout.

Please allow 4–10 working days for your artwork to be created (4–10 business days in the United States). Because every piece is made to order, timing depends on the size, finish, frame choice and complexity of your order. During peak periods or public holidays, production may take a little longer. Need it by a certain date? Contact us before ordering and we’ll do everything we can to have it with you in time.

If your order is time-sensitive, please select any available express option at checkout or contact us at hello@amichico.com before placing your order so we can confirm whether your deadline can be met.

Australia-wide shipping

Enjoy complimentary standard shipping on all orders across Australia.

Each artwork is printed, framed and finished by hand by our specialist fine art print partner in Sydney, and ships from Sydney once it’s complete. Delivery then usually takes 2–6 working days, depending on your location, carrier network conditions and the size of your artwork.

You will receive tracking information with live updates once your order has been dispatched, so you can follow its journey to your door.

United States shipping

Enjoy complimentary standard shipping on all orders across the United States.

Each artwork is printed, framed and finished by hand in the United States by our specialist fine art print partner, one we personally selected, then shipped from within the United States. Delivery then usually takes 2–5 business days, depending on your location, carrier network conditions and the size of your artwork.

You will receive tracking information with live updates once your order has been dispatched, so you can follow its journey to your door.

Express production and shipping

For Australian orders, you can choose Express Production + Shipping at checkout: your artwork is made in 1–3 working days, then delivered in 1 working day to metro areas or up to 3 working days to regional areas. For orders in the United States, or whenever you need your artwork sooner, please email hello@amichico.com before ordering and we’ll do everything we can to have it with you in time.

Express services remain subject to production capacity, artwork size, frame availability, carrier schedules and delivery location.

Unframed, framed, and canvas orders

Unframed fine art prints and unframed fine art canvas pieces are produced to the selected size and carefully packed for safe transit.

Framed fine art prints, stretched canvas, and float frame canvas pieces require additional hand-finishing time, including printing, mounting or stretching, frame assembly, quality checking, and protective packing.

For large or fragile artworks, additional protective packaging may be used to help ensure your piece arrives safely.

Tracking information

Once your order is dispatched, you will receive a shipping confirmation email with tracking details. Tracking updates may take a short time to appear after the carrier receives your parcel.

If you’d like an update before your tracking details arrive, please contact us at hello@amichico.com and our team will check your order status.

International shipping outside Australia and the United States

For destinations outside Australia and the United States, shipping availability may vary by product type, artwork size, and destination. Some international orders may be limited to eligible unframed prints only.

If you would like to place an international order, please contact us at hello@amichico.com before ordering so we can confirm availability, shipping options, and any applicable costs.

Duties, taxes, and customs

For orders shipped internationally, customs duties, import taxes, brokerage fees, or other charges may apply. These charges are set by the destination country and are the responsibility of the customer unless otherwise stated at checkout.

Amichi Co cannot control customs processing times or fees. Customs delays may affect delivery timeframes.

Delivery estimates

All production and shipping timeframes are estimates only. While we work closely with our production partners and carriers to meet expected timelines, delays can occasionally occur due to carrier disruptions, weather events, public holidays, peak seasons, customs processing, or other circumstances outside our control.

If your order is delayed, we’ll let you know and give you the option to cancel for a full refund.

If you need your artwork by a specific date, please contact us before placing your order.

Incorrect addresses and delivery issues

Please ensure your shipping address is correct at checkout. If you notice an error after placing your order, contact us as soon as possible at hello@amichico.com.

Once an order has entered production or been dispatched, we may not be able to update the shipping address. Additional charges may apply for redelivery, return-to-sender parcels, or reshipping due to incorrect or incomplete address details.

Damaged, lost, or delayed shipments

Every artwork is carefully checked and packed to travel safely to you. If your order arrives damaged or goes missing in transit, contact us at hello@amichico.com within 24 hours of delivery (or as soon as you notice a parcel is late) with your order number and photos of the packaging and artwork. We’ll deal with the carrier and arrange a repair or replacement where the damage happened in transit. Please keep the original packaging until everything is resolved. Our Refund Policy sets out your full rights.

Returns sent back to Amichi Co

If you’re returning an artwork for a change of mind after receiving approval from our team, please use a tracked and insured service, as we can’t be responsible for change-of-mind returns that are lost or damaged on the way back. For faulty or damaged items, we’ll arrange and pay for any return.

Questions

If you have any questions about shipping, production timelines, express options, or a current order, please contact us at hello@amichico.com. Our team will be happy to help.